The Freedom of Information (Scotland) Act 2002 (FOISA) requires that all housing associations in Scotland produce and maintain a publication scheme detailing all of the key information we publish and how you can access it. We have adopted the Scottish Information Commissioner’s (SIC) Model Publication Scheme (MPS), and our approach has been approved by the SIC.

Accessing information

All of the information listed in our publication scheme is available on our website (unless otherwise stated), where it can be accessed free of charge. It can also be viewed at our office (where convenient), however, if a printed copy is required a small fee may be charged. This fee will cover the cost of photocopying and postage and will not exceed £10 – we will also confirm the total cost before forwarding this information to you.

If you would like to request information that we publish in another format or arrange a visit to our office to view this, please do not hesitate to contact us.

Information that we cannot publish

Whilst we will try to make all of the information we have detailed available, there may occasionally be instances where this is not possible. For example, the minutes of certain meetings may include personal details which, if published, would breach Data Protection legislation. When this is the case, we will remove any personal details before publication and highlight where and why we have done so.

Available information

We aim, where possible, to publish information for at least the current and previous two financial years. When we review any document – e.g. our policies – we will only publish the current/updated version, to avoid confusion.

Copyright and re-use

Where we hold the copyright on our published information, the information may be copied or reproduced without formal permission, provided that:

• It is copied accurately
• It is not used in a misleading context
• The source of the material is identified

Contact us

If you have a query about anything contained within this page, or if you cannot find some information you would like to access, please contact:

Fife Housing Group
7 Pitreavie Court, Pitreavie Business Park,
Dunfermline, Fife, KY11 8UU

08000 274 007
foi@fifehg.org.uk

Guide to information – the information that we make available to you

The information we provide must be listed under certain ‘classes’ of information, however, as FOI applies to other bodies and sectors across Scotland – such as the Scottish Government and Councils – not all of these apply to us. Details of all the information we hold under each of the classes that apply to our organisation, and hyperlinks to access this information when available online, are outlined below.

Class 1 – About us

• Vision and values
• Strategic objectives
• Office details, contact numbers and opening hours
• Publication Framework
• Freedom of Information Policy
• Board of Management
• Governance structure
• Business Leadership Team
• Organisational structure
• Policies
• Relationship with the Scottish Housing Regulator (including Engagement Plan, Annual Return on the Charter and Financial Returns)
• Internal audit arrangements – services provided by Azets
• External audit arrangements – services provided by Wylie & Bisset
• Details of our parent and subsidiary organisations

Class 2 – How we deliver our functions and services

• How to report a repair
• How to apply for a house
• How to get information about tenancy support - please contact your Housing Officer directly
• How to make a complaint
• How to speak to a housing officer
• How we consult with tenants and other customers to inform and improve service delivery and develop new services

Class 3 – How we make decisions

• Board meeting minutes
• Engagement Strategy
• How we engage with tenants

Class 4 – What we spend and how we spend it

• Description of funding sources – rental income from social housing
• Audited accounts
• Budget policies – available on request
• Budget allocation to key service areas
• Details of any project funding and how it’s being spent – available on request
• Capital works programme information
• Colleague expenses
• Code of conduct for colleagues
• Code of conduct for Board and Committee Members
• Board Member expenses
• Pay and grading structure
• General information about colleague pension scheme – we provide a contributory defined benefits scheme operated by Fife Pension Fund for employees who were appointed before 1 April 2019 and a contributory defined contribution workplace pension scheme operated by National Employment Savings Trust (NEST) for employees who were appointed after the 1 April 2019.

Class 5 – How we manage our resources

• Human Resources policies
• Professional organisations of which we are a member – Scottish Federation of Housing Associations (SFHA) and Scotland's Housing Network
• Document Retention Policy
• Data Protection Policy

Class 6 – How we procure goods and services from external providers

• Information about our public contracts
• Procurement Policy
• Register of regulated procurement contracts awarded

Class 7 – How we are performing

• Annual Report and Return on the Charter (including performance standards information)
• Complaints Policy
• Tenant consultation reports – available on request

Class 8 – Our commercial publications

This class does not apply to Fife Housing Group

Class 9 – Our open data

This class does not apply to Fife Housing Group