From Monday 10 November 2025 we are introducing a new, more secure way for tenants to pay rent by card over the phone.

When you call our main office number the process will be much the same as it is now. Our team will still be on the line to guide you through your payment and answer any questions.

The key difference is that you will now enter your own card details using your phone keypad. We will not be able to see or hear your card number or security code, which makes the process more secure.

Please note

• Call masking only works if you phone our main office number, not a mobile

• You will still need your usual card details and sufficient balance to make the payment

If you have any questions about paying your rent by phone please contact us and a member of the team will be happy to help.