As part of our restructure, and the commitment it represented to improving the frontline services we provide, we took a decision to redeploy back office resources, creating the capacity for additional Housing Officers and subsequently allowing us to reduce the number of properties managed by each.

This change will make our Housing Officers more accessible to the people in their communities, allowing them to spend more time building relationships with tenants, engaging with residents and developing a more in-depth understanding of both individual and area specific needs which, in turn, puts us in a better position to meet these.

All of this means that some of our tenants might find themselves with a new Housing Officer so we thought it would be worthwhile including a quick breakdown of who you can expect to see where:

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